About Us
Our BPO Service Journey
At Kakatiya Business Solutions, our journey began with a clear mission: to deliver exceptional outsourcing services that redefine customer experiences on a global scale.
"Headquartered in Hyderabad, india. Kakatiya Business Solutions LLP is a fast-growing BPO and global services firm…"
About Kakatiya Business Solutions
Kakatiya Business Solutions LLP, based in Hyderabad, is a dynamic BPO and global services firm dedicated to delivering tailored outsourcing solutions worldwide. Founded by Rajesh Loya and strategically guided by Co-Founder and Advisor Pascal J Dias, we combine operational discipline with a client-first approach to drive performance and build lasting partnerships.
With Rajesh’s extensive experience in customer service at Amazon and Sutherland, and Pascal’s 12+ years of HR expertise in talent acquisition and organizational development, our leadership ensures precision, reliability, and innovation in every service we offer.
Rajesh Loya
Founder & CEO
With over three years at Amazon and Sutherland, Rajesh brings expertise in voice, email, and social media support, achieving top-tier performance metrics. As a first-generation entrepreneur, he has built Kakatiya’s workflows, training systems, and quality frameworks from the ground up, driven by a vision of excellence and accountability.
Pascal J Dias
Co-Founder & Advisor
A seasoned HR professional with over 12 years in talent acquisition and strategic HR management, Pascal serves as Senior HR Manager at L&T Finance while guiding Kakatiya. His expertise in building scalable HR frameworks and mentoring high-performing teams ensures a people-first approach and operational efficiency.
Our Mission
To provide tailored BPO services that prioritize precision, responsiveness, and professionalism. We are committed to cultivating a disciplined workforce, ensuring operational excellence, and building long-term client relationships through dedicated service and measurable outcomes..
Our vision
To become a trusted global partner in business process outsourcing by delivering consistent, high-quality support solutions that empower our clients to grow confidently. We envision building a reputation defined by reliability, innovation, and people-first values, while continuously evolving with the needs of international businesses
Our Service Process
Needs Assessment
"We analyze your customer service requirements to identify pain points and improvement opportunities."
Solution Design
"We craft customized BPO strategies tailored to your business objectives and customer needs."
Implementation
"We deploy multilingual support teams and optimize workflows for seamless operations."
Continuous Improvement
"We monitor performance and refine processes to ensure exceptional service delivery."
Our Core Values
The values that define who we are and how we serve.
Integrity
We act with honesty and fairness to build long-term trust with clients.
Accountability
We take ownership of our work and deliver consistently on every promise made.
People-First
We support our team and clients with respect, empathy, and clear communication.
Innovation
We embrace smart ideas to solve problems and improve business performance daily.